Our Service
You can’t wear a pair of shoes that don’t fit or you don’t like. And you shouldn’t ride a bike that’s not right for you.
At Reckless, we guarantee two things.
1. Your bike will be the Right Bike for you!
2. You will be completely happy with it.
Because if you’re not 100% happy, then neither are we. That’s the principle of our 100% no-hassle warranty. No sale is final until you are indeed 100% happy (with 90 days to get to know your new bike.)
When you Buy a Bike at Reckless
As well as much love and care, all of our bikes come with the following:
Manufacturers’ Warranty
Most bike manufacturers have a warranty on the parts on your bicycle. Because of the wide range of bikes, parts, and manufacturers, the exact type of warranty will vary bike to bike. Many are five years for the frame, one year for parts.
That said, at Reckless, you can rest assured that if something truly goes wrong with any component on your bike, it will be resolved through the manufacturer ASAP so that you can get back on your bike enjoying the outdoors.
1 Full Year of Reckless Service
This covers all the important maintenance that a bike should get while being used to keep it (and you) happy. We check for brake alignment, cable tightness, and air pressure with the care and attention that you only get at Reckless. We also oil the chain and moving parts and give the bike a good clean.
As well, we encourage you to come in soon after you’ve bought your bike so we can make any tweaks here and there as you get to know your new biped. If you come in just twice, that’s worth almost $100.00.
Guaranteed Fit Getting you exactly the Right Bike is what we’re all about. The Right Bike will be a perfect fit so that you feel like you and your bike are One.
Free Handlebar / Stem / Tire / Saddle Change We’re not a one-size-fits-all type of place. And you’re not a one-size fits all type of person. That’s why we offer a free exchange of the handlebars, stem, tires, and saddle (within the same price range) so that everything on your new bike fits perfectly, for a truly great ride.